Dynamics 365

Focus on the right customers, engage customers anywhere, and take swift action using AI.

Keep the focus on relationships using unified solutions and data across LinkedIn Sales Navigator, Dynamics 365 Sales, and Microsoft 365.

Free up more time for engagement using familiar and cohesive tools and intelligent automation to streamline the sales process.

Effectively coach sellers using data-driven feedback, make decisions based on real-time data and emerging trends, and drive revenue with pipeline analysis, deal insights, and relationship analytics.

Reduce costs through sales and marketing alignment, and shorten sales cycles with predictive insights.

Drive digital transformation with adaptable and scalable sales solutions that are easy to tailor, extend, and connect to other applications and services you already use.

Easily orchestrate personalized multichannel journeys that deliver the right message at the right time in the right channel to create rewarding relationships.

Create seamless customer experiences through marketing automation, shared data, and business processes connected to Dynamics 365 Sales to productively nurture leads and increase opportunities in the customer pipeline.

Improve automated marketing performance with AI-driven insights, lead scoring, and custom dashboards, plus gain a 360-degree view of customers through integration with Dynamics 365 Customer Insights.

Personalize and extend the capabilities of Marketing by easily connecting it with the apps and services you already use. Built-in privacy features help you comply with GDPR regulations and accessibility guidelines.

Customer Service

Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions, and quickly identify areas to automate.

Field Service

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.

Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.

Build customer trust and loyalty by giving technicians the right tools and the information they need to resolve problems the first time.

Finance

Assess the health of your business, improve financial controls, optimize cash flow, and make strategic decisions faster to drive agility and growth by using real-time, unified global financial reporting, embedded analytics, and predictive insights.

Support any business model, automate billing processes from opportunity to renewal, and get actionable insights to maximize productivity and financial performance. Integrate core business processes with financials and automate standard tasks.

Minimize costs and optimize spending across business geographies with process automation, budget control, and financial planning and analysis.

Easily manage your financial operations and adapt quickly to changing local and global financial requirements with a flexible, guided, rules-based chart of accounts and dimensions. Manage frequently changing regulatory requirements with a no-code configuration service that simplifies regulatory and tax reports, e-invoicing, and payments.

Supply Chain Management

Resolve product quality issues and accelerate time to market

Accelerate innovation and respond quickly to quality issues, changing customer specifications, and obsolete parts to ensure compliance and mitigate delays.

Gain planning agility to fulfill customer demand

Predict demand using AI and deliver products on time by planning supply and production in near real time, ensuring the right resources are in the right place.

Optimize inventory and logistics

Improve delivery by using predictive analytics to optimize and automate inventory, warehousing, fulfillment, material sourcing, and supply chain logistics.

Innovate with intelligent manufacturing operations

Build agile factories and manufacturing processes with predictive technologies, IoT, and mixed reality to improve throughput, quality, and delivery while reducing costs.

Maximize asset uptime and lifespan

Reduce equipment downtime, improve overall equipment effectiveness (OEE), and maximize longevity by performing proactive maintenance.

Business Central

Accelerate financial close, chart financial performance in real time, and improve forecast accuracy while maintaining compliance and security.

Maximize profitability with an end-to-end view across operations, purchasing, manufacturing, inventory, and warehouse management.

Manage the sales process from start to finish within Outlook and deliver exceptional service with a connected view of customers and service operations.

Plan and monitor your projects with real-time metrics on resources, profitability, tasks, and progress.

Project Operations

Help win more bids by delivering a differentiated customer experience with better contract management and more accurate project quotes, forecasting, estimation, and scope.

Ensure that you have the right people with the right skillsets assigned to the right projects through resourcing insights, scheduling, governance, and skills matching.

Manage planning and execution flexibly with easy-to-use embedded Microsoft Project capabilities, including Kanban boards, Gantt charts, and work-progress dashboards.

Facilitate communication, document sharing, and transparency across the entire project lifecycle with seamless Microsoft Teams integration.

Maximize profitability and minimize cost with accurate resource management, pricing, costing, time entry, and expense management capabilities.

Rapidly adapt and respond to market demand through actionable insights from a consolidated view of your project sales and financial data.

Submit, approve, process, and reconcile time and expense entries from anywhere for faster reimbursement and client billing.

Drive innovation with an application that’s easy to tailor, extend, and connect to other apps and services you already use.

Commerce

Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

See a comprehensive view of each customer on a unified commerce platform, respond to their needs at every level of engagement, and foster lasting relationships through intelligent tools that strengthen your brand.

Grow your business with an end-to-end commerce solution that scales to your needs across both traditional e-commerce and emerging channels.

Create personalized, friction-free commerce experiences and integrated, optimized back-office operations through ingrained and pervasive AI and machine learning.

Meet your operational requirements with flexible deployment options along with a configurable and scalable platform that adheres to global compliance and security standards.

Human Resources

Help employees get the information they need—all on their own—through easy-to-use self-service HR tools.

Simplify and optimize benefits, compensation, leave and absence, certifications and training, and compliance programs.

Be ready to adapt with a secure and scalable HR solution that’s easy to tailor, extend, and connect to your existing systems.

Drive better decisions by centralizing your workforce data and using embedded analytics to uncover valuable insights.